Go to the Philips website and choose the type of MP3 player that looks most like yours. To fix this problem, ensure your player’s drivers and firmware are current and working correctly. If your Philips GoGear, Muse or RAGA player won’t connect or show up on your computer, you can’t send files to the device. Wait 30 seconds for the player to reboot before using it. Use a paper clip or ballpoint pen to press the “Reset” button located on the left or rear of the player (some GoGear players have a “Reset” button that can be pushed by hand). If your player’s clearly turned on but has frozen and won’t respond, it just needs to be reset. Plug the player into your computer’s USB port or hub, or a mains power slot, and wait 8 hours before removing it, then turn the player on and resume operations. Is the player displaying a black screen, or stuck on a single song, video or menu item? If the former, the most likely solution is to charge your player. If you’re trying to use your Philips MP3 player but it simply won’t respond to your commands, there are several things that could be going wrong.
Some purists refuse to listen to anything encoded at a bitrate below 320 Kbps. Most audio aficionados agree that any bitrate lower than 128 Kbps will yield an unacceptably low sound quality. Click your software’s “Rip” or “Import” button to re-import the CD at greater fidelity then send the new files to your Philips MP3 player. Open your software’s “Options” or “Rip” menu and set “Bitrate” to a higher setting, then click “Ok” and insert the CD. If audio ripped from a CD sounds tinny or staticky, try re-importing it into your audio software of choice at a higher bitrate. No player can make a low-quality file sound fantastic. There are a series of troubleshooting steps you can take to find and fix your problem. These problems can be caused by improper file formats, outdated driver software or player firmware, a disk error, or a full internal memory unit. A malfunctioning Philips MP3 player can deliver lower-than-desired sound quality, refuse to sync with your computer or even not turn on at all.
However, problems liable to interfere with your enjoyment of the players are common across the different lines of players. Philips manufacture several different ranges of MP3 and video players, from the music-only RAGA to the full-video Muse player line. Philips MP3 Players: Problems and Solutions
Editor’s Note: This article was originally written in 2010 and reflects the author’s opinions at that time.
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